Privacy Policy

1. Introduction

Kontentra (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform and services. This policy complies with the Information Technology Act, 2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 of India.

2. Information We Collect

2.1. Account Information: When you create an account, we collect your full name, email address, phone number, and profile image (optional).

2.2. Payment Information: To process cashouts, we collect your UPI ID or bank account details (account number, IFSC code, bank name). This information is encrypted and stored securely.

2.3. Content Information: We collect the content you submit, including video links, blog posts, titles, descriptions, categories, and language preferences.

2.4. Usage Data: We automatically collect information about how you use the platform, including pages visited, features used, and interaction patterns.

2.5. Device Information: We collect device type, operating system, browser type, and IP address for security and analytics purposes.

3. How We Use Your Information

We use your information for the following purposes:

• To create and manage your account
• To process and distribute your content across partner platforms
• To calculate and track your earnings and revenue share
• To process cashout payments via UPI or bank transfer
• To communicate with you about your content, earnings, and platform updates
• To provide customer support via email and WhatsApp
• To improve our platform, features, and user experience
• To detect and prevent fraud, abuse, and security threats
• To comply with legal obligations and regulatory requirements

4. Data Storage & Security

4.1. Your data is stored on secure servers provided by Supabase, with data centers that comply with international security standards.

4.2. Sensitive information including passwords and payment details are encrypted using industry-standard encryption (AES-256).

4.3. We implement reasonable security practices including access controls, encryption in transit (TLS/SSL), regular security audits, and employee access restrictions.

4.4. While we take all reasonable measures to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Data Sharing

5.1. We do not sell your personal information to third parties.

5.2. We may share your data with:

• Platform Partners: Content metadata (title, description) may be shared with distribution platforms (YouTube, Instagram, TikTok, Medium) for publishing purposes.
• Payment Processors: Payment details are shared with banking partners to process your cashouts.
• Analytics Services: Anonymized usage data may be shared with analytics providers to improve our platform.
• Legal Authorities: We may disclose information when required by law, court order, or government regulation.

6. Cookies & Google AdSense Disclosures

6.1. We use essential cookies to maintain your login session and platform preferences (such as theme settings).

6.2. We may use analytics cookies to understand how the platform is used and to improve performance.

6.3. Third-party vendors, including Google, use cookies (such as the DoubleClick cookie) to serve ads based on a user's prior visits to our website or other websites on the Internet.

6.4. Google's use of advertising cookies enables it and its partners to serve ads to users based on their visit to our site and/or other sites on the Internet.

6.5. Users may opt out of personalized advertising by visiting Google Ads Settings or by visiting www.aboutads.info.

6.6. You can control cookie settings through your browser preferences. Disabling essential cookies may affect platform functionality.

7. Your Rights

Under applicable Indian data protection laws, you have the following rights:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Correction: You can update or correct your personal information through your dashboard profile or by contacting us.
• Right to Erasure: You can request deletion of your account and associated personal data. Some data may be retained for legal and financial compliance purposes.
• Right to Withdraw Consent: You can withdraw consent for data processing at any time by contacting us or closing your account.
• Right to Grievance Redressal: You can raise concerns about data processing with our Grievance Officer.

8. Data Retention

8.1. We retain your account data for as long as your account is active.

8.2. After account deletion, we retain financial records (earnings, payments) for 7 years as required by Indian tax and accounting regulations.

8.3. Published content metadata may be retained for our records but will no longer be associated with your personal identity.

8.4. Usage analytics data is anonymized after 24 months.

9. Children's Privacy

Our platform is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through email or a prominent notice on our platform at least 15 days before changes take effect. Your continued use of the platform after changes are effective constitutes acceptance of the updated policy.

11. Grievance Officer

In accordance with the Information Technology Act, 2000, the name and contact details of the Grievance Officer are:

12. Contact Us

For any questions or concerns about this Privacy Policy, contact us at [email protected].